Privacy Policy

1. Introduction

ChargeInsight RCM LLC ("ChargeInsight RCM," "Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us. We provide medical billing, coding, credentialing, revenue cycle management, virtual assistant, virtual scribing, and related business process outsourcing services to healthcare providers, medical practices, and healthcare organizations (collectively, "Services").

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at https://www.chargeinsightrcm.com (the "Site"), communicate with us, request information, engage our Services, or participate in our SMS/text messaging program.

By accessing our Site, engaging our Services, or providing your contact information to us, including your mobile telephone number, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Site or provide us with your personal information.

2. Information We Collect

Depending on how you interact with ChargeInsight RCM, we may collect information including:

• Contact Information: Name and professional contact information, business or organization name, mailing address, email address, telephone number, and mobile phone number.
• Communication Records: Information provided during telephone conversations, information submitted through our website, and SMS/text message opt-in and opt-out records.
• Business and Practice Information: Provider credentials, National Provider Identifier (NPI), tax identification information, payer enrollment details, and practice management data relevant to credentialing and revenue cycle management services.
• Protected Health Information (PHI): Where applicable and pursuant to a Business Associate Agreement, certain limited PHI necessary to perform billing, coding, and revenue cycle management functions on behalf of a covered healthcare provider client.
• Website Usage Data: IP address, browser type, device information, approximate location, pages visited, and referring URLs, collected through cookies and similar technologies.

We do not knowingly collect personal information from individuals under the age of 18 through our Site.

3. How We Use Your Information

We may use information we collect for legitimate business purposes, including to:

• Provide, operate, and maintain our medical billing, coding, credentialing, and revenue cycle management Services.
• Respond to inquiries and requests, and communicate with current and prospective healthcare provider clients.
• Provide information about our Services and follow up on requests and business conversations.
• Schedule calls, meetings, appointment reminders, or other communications.
• Send SMS/text messages when appropriate consent has been obtained.
• Process payments, manage accounts, and maintain accurate business records.
• Provide customer support.
• Maintain and improve our Site, Services, and internal business operations.
• Comply with applicable legal, regulatory, and contractual obligations, including HIPAA where applicable.

4. SMS Messaging Program

ChargeInsight RCM LLC offers an SMS/text messaging program for communications with current and prospective healthcare provider clients and other business contacts who have provided appropriate consent. By opting in, users may receive SMS messages regarding medical billing, medical coding, credentialing, revenue cycle management, virtual assistant services, virtual scribing, customer support, scheduling, appointment reminders, requested information, business follow-ups, and other related ChargeInsight RCM Services.

Our SMS program is intended solely for legitimate business and operational communications related to our Services. We do not use our SMS program to send marketing messages on behalf of third parties, and we do not engage in unsolicited or unrelated promotional messaging.

5. SMS Consent

Consent to receive SMS messages from ChargeInsight RCM LLC is obtained verbally during a telephone conversation. A ChargeInsight RCM representative asks the individual whether they would like to receive information or follow-up communications by SMS. SMS messages are sent only after the individual provides appropriate verbal consent.

We maintain records of SMS consent, including the date, time, and method by which consent was obtained, for compliance and recordkeeping purposes. We honor all opt-out requests promptly and will remove you from our SMS messaging list upon request.

6. SMS Opt-Out and Help

You may stop receiving SMS messages from ChargeInsight RCM LLC at any time by replying STOP to an SMS message. After opting out, you may receive a one-time confirmation message and will no longer receive SMS messages from the applicable messaging program unless you provide new consent.

For assistance, reply HELP to an SMS message, and we will respond with information on how to contact our support team, or contact us directly using the information provided in Section 18 ("Contact Information").

Message frequency varies depending on your interactions with ChargeInsight RCM LLC and the nature of the Services you have requested. ChargeInsight RCM LLC is not responsible for any message or data charges imposed by your wireless carrier.

7. How We Share Information

We may share information with trusted service providers when reasonably necessary to operate our business, provide requested Services, maintain our website, provide customer support, or deliver communications, including:

• SMS and telecommunications platform providers solely for the purpose of delivering opted-in messages.
• Clearinghouses, payers, and credentialing bodies as necessary to perform billing and revenue cycle management functions.
• Information technology, hosting, and customer support vendors who are contractually obligated to protect your information.
• Professional advisors and other vendors that provide services on our behalf.
• Legal or regulatory authorities where required by applicable law, regulation, subpoena, court order, or other valid legal process.

These service providers are permitted to use information only as necessary to perform services for us and are not authorized to use SMS opt-in data or consent information for their own marketing or promotional purposes.

8. SMS & Telecommunications Providers

ChargeInsight RCM may use third-party telecommunications and messaging providers to transmit SMS messages that recipients have consented to receive. These providers may process information as necessary to deliver, maintain, secure, and support SMS communications on our behalf.

SMS opt-in data and consent information will not be provided to such providers for their own marketing or promotional purposes.

9. Website & Technical Information

When you visit our website, certain technical information may be collected automatically, such as browser type, device information, approximate location, IP address, pages visited, and referring URLs. We may use this information to maintain website security, improve website functionality, understand website usage, and provide a better user experience.

10. Cookies & Analytics

Our Site uses cookies, web beacons, and similar tracking technologies to operate the website, maintain security, understand website usage, and improve functionality. We may use third-party analytics providers, such as Google Analytics, to collect aggregated, non-identifying usage data.

You may control or disable cookies through your browser settings; however, doing so may affect certain functionality of our Site. We do not use cookies to collect SMS opt-in information or to share mobile information with third parties for advertising purposes.

11. HIPAA Compliance

As a provider of medical billing, coding, and revenue cycle management services, ChargeInsight RCM LLC complies with HIPAA where applicable. Where we receive, access, or process Protected Health Information ("PHI") on behalf of a covered healthcare provider, we operate pursuant to a Business Associate Agreement ("BAA") consistent with the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and its implementing regulations.

We implement administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of PHI, and we limit access to PHI to authorized personnel on a need-to-know basis. Our SMS messaging program does not transmit PHI via text message; SMS communications are limited to general business communications, appointment reminders, and administrative notifications that do not contain protected health information.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction, including encryption in transit and at rest where applicable, access controls, firewalls, secure data storage, and routine monitoring of our systems. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Data Retention

We retain information for as long as reasonably necessary to provide Services, maintain appropriate business records, communicate with clients, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

14. Third-Party Websites & Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of third-party websites before providing them with personal information.

15. Children's Privacy

Our Services are intended for businesses and professional users and are not directed toward children. We do not knowingly collect personal information from children in a manner prohibited by applicable law.

16. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, which may include the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of inaccurate or outdated information.
• Opt out of SMS communications at any time, as described in Section 6.
• Request information regarding how your personal information has been shared.

To exercise any of these rights, please contact us using the information provided in Section 18. We will respond to verified requests in accordance with applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date displayed at the top of this page. We encourage you to review this page periodically. Your continued use of our Site or Services after any changes constitutes your acceptance of the revised Privacy Policy.

18. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, our SMS messaging program, or our privacy practices, please contact us at:

Sample SMS Opt-In Script

Consent for this SMS program is collected verbally during a telephone conversation. The sample script below illustrates the language a ChargeInsight RCM representative uses when requesting verbal consent: